Refund and Cancellation Policy
Effective 27 October 2026 · Tanzeel Labs LLC, Delaware, USA
1. Overview
Draftbench is a digital service that generates AI-assisted legal documents on demand. Because the work product is delivered immediately upon generation — and because the AI processing cost is incurred at that point — our refund policy reflects the nature of the service: once a contract has been drafted, reviewed or otherwise processed, that credit is consumed and is not refundable.
2. Free trial
Your first contract is free. No payment card is required. The trial lets you evaluate the full pipeline — draft, review, risk memo, revision, export — before making any purchase decision.
3. Cancelling a subscription
- You may cancel at any time from Account & billing › Cancel subscription. Cancellation takes effect with one click and we confirm by email immediately.
- After cancellation, your plan remains active until the end of the current billing period. It will not renew and no further charges will be made.
- We send a reminder email at least 7 days before every renewal charge, stating the amount and including a one-click cancel link.
- No partial-period refunds. If you cancel mid-period, you retain access for the remainder of that period but no pro-rata refund is issued for the unused portion.
4. Refund eligibility
4.1 All purchases are final
All purchases — subscriptions, single-contract credits and credit packs — are final and non-refundable. By completing a purchase you acknowledge that you have evaluated the Service using the free trial contract and are satisfied with its capabilities.
For subscription plans, the monthly contract allowance is part of the subscription fee. Unused credits from a billing period expire at the end of that period. Cancelling a subscription does not entitle you to a refund of the current or any prior period's fee, whether or not the included credits were used.
4.2 Why purchases are non-refundable
The AI processing cost is incurred at the moment of generation and the digital work product (the drafted contract, review findings, risk memo or revised version) is delivered immediately. You are able to download, copy and use the output from the moment it is generated. Even where credits remain unused, the purchase price reflects access to the Service, not the individual credit alone. The free trial (one complete contract, no card required) exists so you can evaluate quality before purchasing.
4.3 Service failure — the only exception
If a verified technical fault on our side prevented a paid feature from working — for example, the pipeline failed to produce any output due to a server error, or a generated document was corrupted and could not be opened — we will, at our sole discretion:
- re-run the affected step at no additional cost; or
- credit your account with a replacement contract credit.
This is the only circumstance in which a credit may be restored. Dissatisfaction with the quality or content of a successfully generated document is not a service failure — you may revise the document, adjust the brief and re-draft, or engage the optional lawyer review service.
To report a service failure, email support@draftbench.com within 7 days of the incident, stating your account email, the matter title and a description of the issue. We will investigate and respond within 5 business days.
4.4 Duplicate charges
If you are charged twice for the same purchase due to a billing error, we will refund the duplicate charge in full upon verification.
5. Lawyer review credits
- Before the review is submitted to the reviewer: you may cancel the request and the credit will be restored to your account (no cash refund).
- After the review has been submitted: the credit is consumed and non-refundable. The engagement letter between you and the reviewing lawyer governs the review itself.
6. Subscriptions — no "use and refund"
Subscription plans provide a set number of contract credits per billing period. Credits used during a billing period are consumed permanently. Cancelling a subscription does not entitle you to a refund of credits already used. The free trial exists specifically so that you can evaluate the service before purchasing.
7. Failed payments
If a renewal payment fails, we notify you by email and retry over the following days. Access to paid features may be paused until payment succeeds. Your matters and documents are retained; nothing is deleted due to a failed payment.
8. Refund method and timing
All approved refunds are issued to the original payment method. Processing typically takes 5 to 10 business days, depending on your payment provider.
9. EU, EEA and UK consumers — right of withdrawal
This section applies only if you use Draftbench as a consumer (a natural person acting outside any trade, business or profession) and you are located in the European Union, European Economic Area or the United Kingdom.
- Under Directive 2011/83/EU (and its UK equivalent), you have the right to withdraw from the contract within 14 days of purchase without giving any reason.
- To withdraw, use the "Withdraw from contract here" button on your account page, or send a clear written statement to support@draftbench.com. You may use the model withdrawal form below.
- Digital content exception. By using the Draftbench service during the withdrawal period (running a draft, review or any pipeline step), you:
- expressly consent to the digital content being provided before the withdrawal period expires;
- acknowledge that you thereby lose your right of withdrawal entirely once any credit has been consumed and output has been generated.
- If you withdraw before using any credit (no draft, review or pipeline step has been run), we issue a refund without undue delay and no later than 14 days after receiving your withdrawal notice, using the original payment method. If any credit has been consumed, no refund is due.
10. Model withdrawal form (EU/EEA/UK consumers)
To: Tanzeel Labs LLC, Delaware, United States of America
Email: support@draftbench.com
I hereby give notice that I withdraw from my contract for the following service: Draftbench [subscription / single contract purchase — delete as appropriate].
Ordered on: ………
Name: ………
Address: ………
Date: ………
Signature (if sent by post): ………
11. Chargebacks and disputes
If you believe a charge is unauthorised or incorrect, please contact us at support@draftbench.com before initiating a chargeback with your bank or card issuer. We aim to resolve billing disputes directly and promptly. Filing a chargeback for services that were delivered and used may result in suspension of your account pending resolution.
12. Changes to this policy
We may update this policy from time to time. The effective date at the top of this page indicates the most recent revision. Material changes are communicated by email to active subscribers.
Last updated 27 October 2026.